Privacy Policy

1. General

This policy applies to information collected through our website, our enquiry and consultation forms, and in the course of providing our automation services. Continued use of our website constitutes acceptance of the data practices described below. If you do not agree with this policy, please do not use our website or submit your information to us.

2. Whose Data We Process

We process personal data belonging to website visitors, prospective and existing clients, vendors, suppliers, contractors, and other interested parties — including individuals who work for our clients or who request information about our services.

3. Information We Collect

Depending on how you interact with us, we may collect:

• Information you provide voluntarily — your name, email address, mobile or phone number, company name, service of interest, and any details you include in a message when you complete our contact form, consultation request, newsletter sign-up, or promotional offer form.
• Billing information — the billing details required to process a payment. Card details are entered directly with our payment processors and are never stored on our servers (see Section 7).
• Technical data collected automatically — IP address, browser type and version, device type, operating system, time zone, and referring URLs.
• Usage data — pages viewed, links and buttons clicked, time spent on pages, and general browsing behaviour on our site.

If you provide us with personal data about another person, you confirm that you have that person's permission to share it with us.

4. Marketplace & Store Data

Where you engage us to build, manage or automate a marketplace store, we may be granted access to your seller account and the operational data within it, including order information, customer names and shipping addresses, product SKUs, inventory levels, pricing, supplier details, advertising performance and sales metrics.

This data is used solely to operate, fulfil and optimise your store on your behalf. We do not use your marketplace data for our own marketing, and we do not sell it. It is shared only with approved suppliers, fulfilment partners or software tools that are necessary to run your store, each of which is required to maintain confidentiality standards consistent with the relevant marketplace's policies. You remain the owner of your store, your accounts and your data.

5. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, consultation requests and support questions.
• Provide, operate and improve our automation services and your store's performance.
• Process transactions and issue invoices and receipts.
• Send service updates, onboarding information and account notifications.
• Send promotional offers and marketing communications where you have consented (you may opt out at any time).
• Analyse website performance and improve our content and user experience.
• Comply with legal, tax and accounting obligations, and to detect and prevent fraud.

6. SMS Consent & Communications

By providing your mobile phone number through our website forms, consultation requests, promotional offer forms, or any other communication channel, you expressly consent to receive SMS (text) messages from Ecom Auto Agency. These messages may relate to your enquiry, appointment and consultation scheduling, order and service updates, and occasional promotional offers.

• Message frequency varies depending on your interaction with us.
• Message and data rates may apply according to your mobile carrier plan.
• You may opt out at any time by replying "STOP" to any message. You may reply "HELP" for assistance, or contact us using the details below.
• Consent to receive SMS messages is not a condition of purchasing any product or service from us.
• Carriers are not liable for delayed or undelivered messages.

We do not sell, rent or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing purposes. Mobile opt-in data is used only to deliver the communications described above.

7. Payments & Billing

Payments are processed through trusted third-party payment providers, including Stripe and PayPal. When you complete a payment, your card or payment credentials are submitted directly to that provider over an encrypted connection. We do not collect or store your full card details on our servers.

We retain a record of the transaction — such as the amount, package purchased, transaction reference and status — for accounting, invoicing and support purposes. Each payment provider processes your data under its own privacy policy, which we encourage you to review.

8. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep your session secure, analyse traffic and improve your experience. Some cookies are essential for the site to function; others help us understand how visitors use our pages.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

9. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Service providers and vendors who help us operate our business (hosting, email delivery, analytics, payment processing, CRM).
• Suppliers and fulfilment partners where necessary to operate your store.
• Professional advisers such as accountants, auditors and legal counsel.
• Law enforcement, regulators or other authorities where required by law, or to protect our rights, prevent fraud, or ensure the safety of our clients.

10. Third-Party Sharing & Advertising

We may share non-identifying, aggregated or anonymised information with advertising and analytics partners to measure and improve our campaigns. This information does not identify you personally. As stated in Section 6, mobile phone numbers and SMS consent are never shared for third-party marketing.

11. Data Security

We implement reasonable technical and organisational safeguards to protect your information, including encrypted connections (SSL/TLS), access controls limiting data to authorised personnel, secure credential storage, and periodic security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy — including providing our services, maintaining business records, and complying with legal, tax and accounting obligations. Transaction records are typically retained for the period required by applicable financial regulations.

When data is no longer required, it is securely deleted or anonymised. You may request deletion of your personal data at any time (see Section 13), subject to any records we are legally required to keep.

13. Your Rights & Choices

You may:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of marketing emails at any time using the unsubscribe link in any message.
• Opt out of SMS messages at any time by replying "STOP".

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

14. Children's Privacy

Our website and services are intended for business owners and individuals aged 18 or over. They are not directed to children, and we do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a child has provided us with personal data, please contact us.

15. Outbound Links

Our website may contain links to external websites operated by parties unrelated to us, including marketplaces and partner platforms. Once you leave our site, we have no control over how those parties handle your data. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. Where changes are material, we will take reasonable steps to notify you. We encourage you to review this page periodically.